FAQ

Frequently Asked Questions

Do you offer free shipping?

Yes! We offer free shipping on all orders within the United States. No minimum order required.

How long does delivery take?

Most orders arrive within 7–14 business days. You'll receive a tracking number by email once your order ships.

Can I return a product?

Absolutely. We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us to start a return.

Are your products safe for all pets?

All products include age and size recommendations on their listing pages. If you're unsure whether a product is right for your pet, feel free to contact us — we're happy to help.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.

How do I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use it on the carrier's website to check your delivery status at any time.

My item arrived damaged — what should I do?

We're sorry to hear that! Please contact us within 7 days of receiving your order with a photo of the damage. We'll send a replacement or issue a full refund right away.